Job Description
Manages international shipments from start to finish within the EMEA & APAC regions, from pre-shipment compliance through air export, import clearance and final delivery. Ensure every shipment is compliant, correctly documented, cost-efficient and delivered on time.
Key Responsibilities
Air Export Operations
- Secures air cargo space with carriers and consolidators while coordinating routing and cut-off times.
- Arranges origin pickup and coordinates cargo delivery to the warehouse or airline.
- Issues and reviews Master and House Air Waybills (MAWB/HAWB) and sends accurate pre-alerts to destination agents, freight forwarders, exporters, importers and brokers.
- Monitors departures, connections and shipment milestones and proactively resolves delays, documentation discrepancies and routing exceptions.
Import Operations
- Tracks inbound shipments and proactively provides updates on ETAs, clearance status, delivery milestones and exceptions.
- Coordinates with customs brokers and destination agents to clear customs on time.
- Confirms required import documentation, permits, licenses and approvals are in place before shipment, whenever applicable.
Shipping Documentation
- Checks, prepares and verifies commercial invoices and packing lists for accuracy, consistency and compliance.
- Prepares and verifies air waybills (MAWB, HAWB, AWB), certificates of origin, and compliance requirements for electronic equipment containing or packed with lithium batteries.
- Prepares and submits Letter of Credit (LC) documents according to instructions provided by the agent or Importer of Record (IOR).
- Identifies and resolves discrepancies between shipping documents before cargo moves.
- Maintains complete and accurate shipment records in accordance with company procedures and applicable recordkeeping requirements.
Importer / Exporter of Record (IOR/EOR) & Compliance
- Serves as the liaison for obtaining import permits, licenses, homologations and product certifications.
- Verifies duties, taxes and fees quoted by agents or Importers of Record (IORs) for accuracy and reconciles them against client billing.
- Coordinates IOR/EOR requirements with customers, overseas partners, customs brokers and regulatory authorities.
- Reviews and validates HS classifications, declared values, country of origin and destination-specific import requirements prior to shipment.
- Supports restricted-party screening, end-use/end-user documentation and other applicable trade compliance requirements.
- Identifies potential compliance issues and escalates regulatory or documentation concerns before cargo is released for movement.
Partner Management
- Serves as the main point of contact for customers and agents throughout the shipment lifecycle.
- Builds and maintains working relationships with air carriers, overseas agents, IOR/EOR providers and freight forwarding partners.
- Escalates and resolves operational issues across time zones to keep door-to-door service levels on track.
- Evaluates and negotiates partner rates and ensures clients are billed at the correct rates with the appropriate profit margin.
Qualifications
- 5+ years of experience in international freight forwarding or logistics operations, preferably with air freight experience on APAC and EMEA lanes.
- Highly detail-oriented, with strong communication skills and the ability to work effectively under time-sensitive cut-offs across multiple time zones
- Proven experience working directly with customers, air carriers, overseas agents, Importer/Exporter of Record providers and freight forwarders.
- Working knowledge of Incoterms, HS classification, customs valuation, duties and local taxes.
- Fluent in English.
- Ability to quickly learn new systems, procedures, client SOPs and operational processes.
- Ability to independently manage shipments, make operational decisions and resolve day-to-day logistics issues.
- Strong sense of urgency, follow-through and accountability for shipment outcomes.
- Experience shipping electronic equipment containing lithium batteries by air is a plus.
- Import and export experience and familiarity with APAC and EMEA regulatory and certification bodies are a strong plus
Job Tags
Full time, Local area, Overseas